Clear terms, total transparency.

TERMS AND CONDITIONS OF SERVICE

South West Rocks Automotive | Lic. No. MVRL59269

By booking a service or authorising work with South West Rocks Automotive (including its subsidiaries: South West Rocks Mobile Mechanics, Performance Vehicles, and Vehicle Inspection and Diagnostics), the Customer agrees to the following terms:

1. INITIAL ENGAGEMENT AND SERVICE AUTHORISATION

1.1. Work Authorisation: By providing verbal or written consent, the Customer authorises South West Rocks Automotive to perform the agreed services and fit necessary parts.

1.2. Estimates: All quotes are estimates based on initial inspections. If additional work or parts are required, we will seek customer approval before proceeding, except where the additional cost is less than 10% of the original estimate.

1.3. Booking Requests: An online booking is a request only. A contract is only formed once we confirm the booking via SMS, email, or phone.

1.4. Information Accuracy: The Customer is responsible for providing accurate vehicle details (Make, Model, VIN, or Rego). We are not liable for delays or incorrect parts sourced due to inaccurate information provided during booking.

1.5. Digital Consent: By clicking "Confirm Booking" or replying "YES" to a booking SMS, the Customer provides a digital signature. This acts as formal Service Authorisation for the initial inspection, diagnostic, or call-out fee.

2. FEES, LOGISTICS, AND CANCELLATIONS

2.1. Standard Fees and Pricing: For our standard fee schedule, customers should visit www.swrautomotive.com.au/prices.

2.2. Site Requirements (Mobile Services): * Safety: The Customer must provide a safe, level work area. We reserve the right to refuse service if the location is deemed unsafe.

• Access: If we cannot access the vehicle at the scheduled time, the Call-Out Fee still applies.

2.3. Travel and Call-Out Fees:

• 2.3.1. Standard Travel (Local): Travel charges consist of a base fee and an excess mileage surcharge. For service locations between 10km and 50km, travel time is applied as a deduction from the labor time performed (e.g., 30 mins travel = first 30 mins of on-site labor included).
• 2.3.2. Beyond Jerseyville Policy: For locations beyond Jerseyville, a flat $150.00 Call-Out Fee applies.
  
  • This covers up to one (1) hour of total round-trip travel time.
  • If travel is under 60 minutes, the remaining time is credited to on-site labor.
  • Travel exceeding 60 minutes incurs a surcharge of $2.00 per minute.
• 2.3.3. General Provisions: Travel credits are non-refundable, have no cash value, and will not reduce the total invoice below the standard base fee and minimum labor requirements.

2.4. Time-Based Surcharges: The following multipliers apply to the Call-Out Fee and Labour Rate:

• Mon–Fri (7am–6pm): Standard Rate (100%)
• Mon–Fri (After Hours) / Saturday: 150%
• Sunday / Public Holidays: 200% – 250% (as quoted)

2.5. Expedited Service Clause: An Expedited Service Fee of $187.50 per hour (50% surcharge) applies to:

• Complex Jobs: Estimated at 5+ hours of labor unless formally quoted otherwise.
• Priority Turnaround: Jobs requiring completion within a 48-hour timeframe.

2.6. Minimum Charges and Cancellations: * Minimum Labour: A minimum charge of one (1) hour of labour applies to all on-site visits.

• Cancellations: We require 24 hours' notice. Failure to provide notice may result in a fee equal to the Call-Out Fee.

3. PARTS POLICY

3.1. New Parts: We source parts that meet or exceed OEM specifications.

• Deposits: Special orders or items exceeding $500 require a 50% non-refundable deposit.
• Warranty: Parts are covered by manufacturer warranty; however, labor for removal/re-installation of failed warranty parts may be billable.
• Ownership: Title of parts does not pass to the customer until the invoice is paid in full.

3.2. Customer Supplied/Second-Hand Parts: * No Warranty: We provide zero warranty on the functionality or fitment of these parts. Our labor warranty is voided.

• Surcharge: A flat surcharge of $50 for the first part and $22 per extra part applies to cover inspection and compatibility verification.
• Safety: We reserve the right to refuse fitment of parts deemed unsafe or substandard.

4. PAYMENT, LIENS, AND VEHICLE DISPOSAL

4.1. Payment Terms: Full payment is required immediately upon completion via Cash, EFTPOS, Bank Transfer, Afterpay, or Credit Card. 

4.2. Repairer’s Lien: In accordance with NSW law, we reserve the right to retain the vehicle until all outstanding invoices and storage fees are cleared. 

4.3. Late Payments: Invoices not paid by the due date accrue interest at 11.65% per annum plus a $25.00 administrative fee. 

4.4. Storage and Disposal: Daily storage fees of $12.50 apply starting 48 hours after diagnosis. Vehicles uncollected after 14 days may be deemed abandoned and processed under the Uncollected Goods Act 1995.

5. WARRANTY AND LIABILITY

5.1. Workmanship: We provide a 6-month or 10,000km warranty on workmanship for parts supplied by us. 

5.2. Limitation of Liability: To the extent permitted by Australian Consumer Law, liability is limited to the resupply of services or a refund of the fees paid for the specific service. We are not liable for indirect losses (e.g., car hire, loss of income). 

5.3. Right to Rectify: South West Rocks Automotive must be given the first opportunity to inspect and rectify any warranty claims before third-party repairs are authorised.

6. SPECIFIC SERVICES AND DATA

6.1. Pre-Purchase Inspections: Reports are visual, non-invasive, and advisory only. The Buyer retains final responsibility for the purchase and is responsible for PPSR checks. See 

6.2. Privacy: We collect data to provide services and business updates. Your information is managed according to the Privacy Act 1988 and the Australian Privacy Principles.

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