Our Policies & Service Terms
We believe in honest, straightforward communication. Here you will find our general terms, plus direct links to the specific conditions for your required service.
Our comprehensive guidelines are designed to provide clarity on our service, parts and warranties, as well as our policies and legal protections. We are committed to ensuring complete transparency by clearly outlining what you can expect from our partnership, including detailed explanations of our terms and conditions, fees, and service procedures.
Designed to give you a clear, unbiased "second opinion," our reports help you identify hidden issues and concerns that a standard test drive might miss. Whether you're buying privately or from a dealer, our goal is to ensure you have the expert data you need to negotiate with confidence and avoid the "lemon" in the lot. Here you will find the liabilities and guarantees.
Honest mistakes happen, and complex mechanical issues can be frustrating and time consuming. If you have a concern about our work or our service, we promise to listen, review your concerns with you, and find a fair solution. We are committed to keeping things transparent from start to finish.
There is no such thing as a bad question when it comes to your vehicle. Cars are complicated, but dealing with your mechanic shouldn't be. Here are the answers to our most common questions to help you understand exactly how we work.